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Mutanda Lake Resort, Uganda, Kisoro
https://www.mutandalakeresort.com/
Vacancy Summary
Sector: Hospitality / Gastronomy
Field of Expertise: General Management
Work Experience: 3-5 years
Benefits included: Accommodation, Transport
Preferred Candidates: Both international and national jobseekers invited to apply
Vacancy closing date: Aug 24, 2023
Job Description
Do you love Africa, Uganda, the outdoors and living in a remote environment? Are you a manager by heart, do you like to coach people and create a well-functioning team? Do you like the hospitality business, and love to make guests feel at home? Do people describe you as hospitable, culturally sensitive, pragmatic and a real handyman? Then read on. We might have the perfect job for you!
About Mutanda Lake Resort:
Mutanda Lake Resort is a small-scale lodge, set on a private peninsula in Lake Mutanda in the shadow of the Virunga Mountains, a chain of volcanoes bordering Rwanda, DR Congo and Uganda. Situated between Kisoro town, Mgahinga and Bwindi National Parks, the lodge makes a perfect base for gorilla trackers, volcano hikers, bird lovers as well as those looking for a secluded place in nature. Mutanda Lake Resort is owned by three Dutch Parties: Matoke Tours, Road trip Africa and Nand & Rose van der Heijden. The resort consists of 10 standard cottages, 2 family cottages and 5 luxury cottages, each with its own private veranda with panoramic views of the lake. The main building (restaurant & bar) resembles a Swiss chalet with an African touch. A cozy place where we serve tasty meals prepared with herbs and vegetables from our own garden. Our food receives raving reviews. We offer lots of activities, directly from our lodge. On the lake we offer sailing, paddle boarding, kayaking and a sundowner tour on our motor boat. We as well offer stunning nature hikes and community tours. We have a team of about 20 local staff, most from within region.
Your duties:
Taking responsibility for the lodge management will guarantee you a dynamic and diverse working environment in one of the most beautiful rainforests of Uganda. Important parts of your daily work include:
Operations & staff: Overseeing and coordinating the day-to-day operations of all lodge departments (service, kitchen, housekeeping, maintenance, security – app. 30 people) in close collaboration with the assistant manager. You host a day-start and check-in with the team throughout the day to monitor all areas and take responsibility for compliance with quality, health and safety standards. You coach, motivate and train staff and manage rosters, payment and performance. Lead by example in a positive, hands-on and enthusiastic manner.
Guest experience: Ensuring a memorable guest experience, with quality lodging, excellent food and beverage, high service levels and true nature experience. You connect with and support guests and inspire staff to exceed expectations. Visible presence throughout the guests’ stay, especially during key service moments.
Lodge bookings: Overseeing and support of the lodge booking process, while effectively communicating with tour operators, travel agents and guests.
Financial management: Coordinating lodge financial management and providing regular management updates to the lodge owners (operations and finance). You make sure that the
administrative and financial processes are always up to date.
Stock & supplies: Organize lodge supplies and oversee stock management.
Maintenance: Identification of all necessary maintenance and ensuring all issues are promptly resolved. You oversee and support planned and unplanned maintenance/renovations/construction. Ensuring the lodge premises are well maintained, clean, organized and attractive at all times.
Flexibility: Managing unforeseen events with calmness and hands-on technical skills, seeking solutions that reflect the standards of Mutanda Lake Resort.
Relations: Keeping respectable and positive relationships with the communities, district leaders, other (tourism) businesses and authorities.
Community & local government: Managing and supporting community projects and investing in a
good relationship with both the surrounding communities and government officials.
Representation: Representing the company while sustaining the lodge standards, reputation,
concept, and design.
Your Profile:
Skills & knowledge
– Management experience, preferably in a comparable setting in experience in the mid-range
or high-end hospitality sector, preferably in East Africa.
– Relevant educational background in operational management, hospitality, and/or tourism.
– Proven technical experience and/or affinity with lodge property maintenance.
– Affinity and/or experience with the Ugandan society and tourism sector.
– Personal & positive work attitude
– Passionate about hospitality, service-delivery, sustainability.
– Able to keep on top of your responsibilities, also when working under pressure.
– Comfortable to take responsibility and show leadership.
– Effective communicator, eager to build and maintain relations.
– Independent, self-driven, Flexible, curious, creative, solution-oriented and resourceful
– Friendly, open-minded and respectful attitude towards all guests, staff and all other
relations of Mutanda Lake Resort
– Eye for detail
Other
– Availability from September 2023
– Willing to work at Mutanda Lake Resort for a minimum of 2 years.
– Comfortable with working long days and running a 24/7 operation.
– Able to live in a remote area.
– Fluency in English (written/spoken), knowledge of other languages is a plus.
– Computer skills, professional content creation and social media management is a plus.
– Driver’s license.
– First aid training (beneficial
Our Offer:
– A fantastic workplace in the middle of nature.
– Your own private cottage overlooking Lake Mutanda.
– All meals and drinks are included (except for imported drinks).
– Use of our company vehicle
– An annual travel budget of $2.000 per couple (to visit home)
– Starting salary of 2.500USD (couple) per month depending on experience and fit.
– Annual bonus based on performance.
– Work permit(s) and social security fund contribution. Annual leave of 21 days plus 5 days per
month to be taken during low season. Back-up support and guidance from the owners.
How to Apply:
Please email your cover letter (max 1 page) and resume (max 2 pages) to info@mutandalakeresort.com
Should you have questions about the position, please contact Coen van der Heijden or Wim Kok
Website: https://www.jobnetafrica.com/jobs/uganda/hospitality-gastronomy/lodge-manager-in-uganda/2190
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