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IT Operations Assistant (SCOPE), (Two Positions), Dollow, Somalia

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Organization: WFP – World Food Programme

Country: Somalia

Field location: Dollow

Office: WFP in Dollow

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Closing date: Monday, 15 November 2021

Opening Date: 2nd November 2021 Closing Date: 15th November 2021

About WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

Why join WFP Somalia?

In Somalia, the World Food Programme provides food assistance for nutrition, livelihoods, and relief through the hard work of more than 500 employees who contribute to making Somalia hunger-free in close partnership with local partners

What will you do?

Install and configure new computer hardware for improving and upgrading system performance.

Develop technical skills and knowledge and build awareness of industry developments.

Carry out system and equipment maintenance tasks to ensure they are running effectively. cxnJdBz CWdGUq

Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and partner units.

Perform basic beta testing and support the rollout of new versions of centrally supported systems.

Ensure information is up to date and accurate within inventories, databases, websites to support senior officers in running these systems.

Respond to queries from users, understand and resolve issues, and ensure technology (TEC) policies, procedures, systems, and tools are accurately applied to support them.

Minimum Qualifications


Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.


At least three years of progressively responsible work experience in the implementation and maintenance of computer information systems or related areas. Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems. General knowledge of UN system policies, rules, regulations, and procedures.


Fluency in both oral and written communication in English and Somali is a requirement.

Knowledge & Skills:

Proven knowledge and ability to effectively use basic software packages and commonly used office equipment. General knowledge of UN system policies, rules, regulations, and procedures governing ICT services.

Knowledge of IT service desk tools and operational procedures is advantageous.

Terms and conditions

Contract Duration: 1year

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.



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