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Organization: UNHCR – United Nations High Commissioner for Refugees
Country: Cameroon
Field location: Maroua
Office: UNHCR in Maroua
Closing date: Thursday, 20 April 2023
Hardship Level: E (most hardship)
Family Type: Non Family with Residential Location
Family Type: Non Family with Residential LocationDanger Pay
Residential location (if applicable): Yaounde, Cameroon
Grade: PR3
Staff Member / Affiliate Type: Professional
Reason: Regular > Regular Assignment
Remote work accepted: No
Target Start Date: 2023-03-24
Job Posting End Date: April 20, 2023
Standard Job Description: Registration and Identity Management Officer
Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern (POC), thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR’s forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of POCs in State systems and their increased access to services.
The Registration and Identity Management Officer (RIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR’s registration or enrolment-related activities in the region/ country. S/he may receive functional guidance from the Global Data Service, Headquarters.
The RIMO coordinates closely with registration operations, Bureau and advises on identity management of POCs, and will support, monitor and advise on registration or enrolment-related activities, whether conducted by UNHCR, partners or Governments. S/he is responsible for ensuring that registration/enrolment activities in the region/ country follow global registration and identity management practices, policies, standards and guidance and will also advocate for the strengthening of human resource capacity building in the areas of registration, identity management and digital identity. The position supports the operationalization of identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States’ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government’s civil registries. The incumbent will also ensure that identity management systems and practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.
The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of POCs to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The incumbent will also ensure that there is reliable data and analysis relating to POCs’ registration, identity management and digital identification including for strategy development and monitoring and evaluation.
The RIMO is a key custodian of UNHCR’s refugee registration, identity management and assistance delivery systems, which include global, regional and country applications (as relevant and applicable), biometric systems and offline solutions. S/he supports field operations with alignment of registration and case management standard operating procedures to global refugee registration and identity system applications and guidance and digital identity technical standards.
The RIMO promotes the implementation and interoperability between UNHCR’s digital registration and identification systems and third parties’ digital identification systems, including those of governments, partner humanitarian organisations and privates sector systems, as appropriate.
The incumbent also works closely with Government, key UN and international organizations, NGOs and partners to establish the parameters for UNHCR support in registration, identity management and digital identity activities. In this regard, the RIMO will foster data-sharing partnerships while ensuring that data protection guidelines are implemented and adhered to and promote the increased recognition of POCs’ identity credentials for access to services.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
Design, implement and monitor a registration/enrolment, identity management and digital identity strategies for populations of concern in compliance with global and regional protection and inclusion objectives and priorities, ensuring that registration standards are met and appropriate methodologies and technologies are implemented.
Provide technical support to staff on planned registration, identity management and digital identity activities.
Respond to field requests for technical support and capacity building in emergency and ongoing displacement situations, including development of registration, identity management and digital identity strategies, logistical planning, budgeting and resource management.
Develop and disseminate operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Data Service in Headquarters.
Design appropriate procedures and systems for assurance of quality registration data, and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud.
Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required.
Assist the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population data.
Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration, identity management and digital identity activities in the region/ country.
Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that POCs’ identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services
Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
Support the operationalization and negotiation with government and UN partners related to interoperability of external systems with UNHCR refugee registration and identity management systems.
In close coordination and collaboration with relevant entities at the country, regional and headquarters level promote the inclusion of refugees and asylum-seekers into host States’ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government’s civil registry. This can include promoting the inclusion of POCs in national development programs related to strengthening Civil Registration and Vital Statistics systems, national population register or digital identification systems.
Support the collection of reliable data and the availability of effective analysis relating to POCs’ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation.
Monitor, document and report on registration activities at the regional/ country level, and report on the impact of support interventions to the management of operations.
For positions in country operations only:
Promote the prioritisation of registration, identity management and digital identity in operations across the country during the Annual Programme Review and emergency response.
– Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For P3 – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Law;
Development
Social Sciences;
Information Technology, with focus on Database development, data management and analysis;
Demography;
Geography;
Political Science;
Business Administration;
Humanities;
Statistics;
Or other relevant field
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Certification Programme ‘ International Protection (CP-IP)
HCR protection Learning Programme
Training on Emergency Registration
Operations Data Management Learning Program
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Strong understanding of the principles and concepts of international protection and UNHCR, including Guidance on Registration and Identity Management and the Policy and Guidance on the Protection of Personal Data of Persons of Concern. Strong team-building, managerial, planning, coordination and representation skills. Experience in process re-engineering (process redesign, process transformation, or change management). Experience working with partners, including host and donor Governments, humanitarian and development partners.
Desirable
Technical expertise in registration, identity or biometric management systems. Experience with UNHCR’s PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.
Functional Skills
DM-Data collection methodologies
DM-Data Management
*PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
*RG-Civil Registration data collection/processing
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile: A. Ideally the candidate should have the following profile: The Registration and Identity Management Officer is supervised by the Head of Sub Office Maroua. S/he heads the DIMA team and is responsible for ensuring key operational data activities in the Far North of Cameroon serve the objectives of the operation in Cameroon.
S/he supervises and implements registration and data management standards. He/she is expected to coordinate quality, timely, and effective registration and data management procedures that consider protection methodologies and integrate protection safeguards. For this reason, s/he will also be working closely with the protection team within SO Maroua.
The candidate needs to have experience in a diversity of operational contexts; emergency, repatriation, return of refugees and IDPs, IDP displacement (conflict and flood), and camp and non-camp responses.
The candidate will need experience in vol rep, IDP enrollment, refugee camp and out-of-camp verification and registrations, prima-facie and individual RSD processing, GDT, and targeting with WFP, and training and coaching staff and partners in the use of proGres.
Activities covered by this position include establishment and delivery of registration and enrolment activities for all persons served by UNHCR; provision of refugee identity documentation to 130,000 refugees; monthly and annual statistical reporting; survey and data management activities, profiling, resettlement and RSD case processing. Technical competence is needed in proGres, KOBO, GDT, BIMS, data port and portal, analysis, data visualisation and presentation.
S/he will supervise the P2 Information Management Officer, a team of approximately 8 national registration and data management staff on UNCR contracts. S/he will also be responsible of providing registration and data management support and advice to FO Kousseri. S/he will also coordinate with government, UN and NGO partners on registration and data management activities.
This is not a straight up Registration and Identity Management position given the responsibility for managing the DIMA in the SO, the diversity of the activities, the need to provide data and information in the context of the nexus, and the importance of the position within the office.
B.\tThe current situation is as follows: The Far North of Cameroon faces nearly every operational scenario confronted by UNHCR; IDP (conflict and natural disasters), refugees (prima facie and individual status determination), returnees (refugee and IDP), solutions (resettlement and voluntary repatriation), nexus (humanitarian-development-peace building), care and maintenance, emergencies, camp and non-camp populations. Violence by the Islamic Sect, Boko Haram, led to an influx of about 130,000 Nigerian refugees according to local authorities, into the Far North region of Cameroon.
Approximately 75,000 live in Minawao refugee camp, the largest in West Africa, and fully supported by humanitarian assistance, while remaining in villages scattered along the Nigerian border. Refuges continue to arrive at Minawoa, either from Nigeria or from Cameroonian villages due to continued insecurity and lack of access to means of subsistence.
This situation has also led to the internal displacement of the local population living along the border, to other localities. There are some 380,000 IDPs in the Far North, mostly living with host families. Intercommunal violence in 2021 displaced approximately 35,000 people within Cameroon and another estimated 40,000 displaced to Chad.
A good number have returned, and the registration/enrolment of the returnee population is essential to provide cash and other forms of reintegration assistance.
Required languages (expected Overall ability is at least B2 level):: French ,
Desired languages: ,
Operational context: Occupational Safety and Health Considerations:: The Far North Region is classified under security level 4 with related security concerns and restrictions. Missions in some areas must be accompanied by military escorts.
To view detail occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel
Nature of Position:: The Registration and Identity Management Officer is supervised by the Head of Sub Office Maroua. S/he heads the DIMA team and is responsible for ensuring key operational data activities in the Far North of Cameroon serve the objectives of the operation in Cameroon.
He / she supervises and implements registration and data management standards. He/she is expected to coordinate quality, timely and effective registration and data management procedures that consider protection methodologies and integrate protection safeguards. For this reason, s/he will also be working closely with the protection team within SO Maroua.
Activities covered by this position include establishment and delivery of registration and enrolment activities for all persons served by UNHCR; provision of refugee identity documentation to 130,000 refugees; monthly and annual statistical reporting; survey and data management activities, profiling, resettlement, and RSD case processing. Technical competence is need in proGres, KOBO, GDT, BIMS, data port and portal, analysis, data visualization and presentation.
S/he will supervise the P2 Assc Information Management Officer, a team of approximately 8 national registration and data management staff on UNCR contracts. S/he will also be responsible of providing registration and data management support and advice to FO Kousseri. S/he will also coordinate with government, UN and NGO partners on registration and data management activities.
This is not a straight up Registration and Identity Management position given the responsibility for managing the DIMA in the SO, the diversity of the activities, the need to provide data and information in the context of the nexus, and the importance of the position within the office.
Living and Working Conditions:: The working and living conditions are challenging. The working environment is constrained by the security situation, long distances to cover, inaccessibility of some areas due to seasonal flooding, and poor road conditions in some areas exist as well. The Security situation is precarious and stressful. The Cameroonian security forces guarantee the safety of humanitarian workers, refugees and property assigned to the operation. Staff either live in the UN Guest House or in private accommodation approved by UN Security Staff.
Additional Qualifications: Skills
Capacity Development, DM-Data analysis, DM-Data Collection and Analysis, IM-Data Management industry best practices (methodologies, techniques and tools), IM-Information Management (related technical requirements & Operating Procedures), IM-Internally Displaced Persons (IDP) Profiling, People Management, Resource Mobilization, RG-Biometric enrollment and verification, RG-Biometric tools and systems, RG-Case Management Systems, RG-Implementation of Data Protection Principles in Registration, RG-Planning and Developing Registration Strategy, RG-Preventing/Managing Fraud in Registration, RG-Registration systems and tools management, RG-UNHCR Registration Standards and SOPs
Education
BA: Human Rights, BS: Computer Science
Certifications
Emergency Registration – Other, HCR Operational Data Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, International Protection – Other
Work Experience
Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Registration, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
Competencies: Innovation & creativity (Good – 4), Planning & organizing (Good – 4)
UNHCR Salary Calculator: https://icsc.un.org/Home/SalaryScales
Compendium: March 2023 Compendium – Part B
Additional Information: Functional clearance: This position requires Functional Clearance
Website: https://unhcr.wd3.myworkdayjobs.com/en-US/External/details/Registr—Identity-Mgmt-Of_JR2315932
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