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Organization: WFP – World Food Programme
Country: Kenya
City: Nairobi
Office: WFP Nairobi
Closing date: Monday, 28 February 2022
SAVING LIVES.CHANGING LIVES.
WHAT IMPACT WILL YOU HAVE WORKING WITH US?
My WFP Story
“The fact that the work to be done would entail having a real-life impact on souls of people especially children and the urge to have a real-life positive impact to the lives of vulnerable populations was a major contributing factor in motivating me to work for WFP. There is great unmatched satisfaction in serving our beneficiaries and working in a highly multi-cultural environment such as WFP. It comes with great learning lessons.” IT Operations Officer
The United Nations World Food Programme (WFP) seeks individuals of the highest integrity and professionalism who share our humanitarian principles
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
ABOUT WFP
The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The WFP Regional Bureau for Eastern Africa (RBN) is based in Nairobi and provides strategic direction, technical guidance, resource mobilization, and management support to WFP operations and activities in ten countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, Sudan, South Sudan, and Uganda.
JOB PURPOSE
There are a number of key themes that the Business in Country Offices (COs) need to enable the Country Strategic Plans and the ongoing operations in the country. Strategically aligning the TEC organization in the field to these needs will ensure CO operations are set up for success. TEC committed to having a technical service that underpins the regional and country operations and ensures that all the WFP staff are enabled to do their day-to-day work efficiently and effectively.
In this context, under the supervision of the Senior Regional IT Officer (RITO) – and in accordance with WFP corporate IT standards/policies, the Network Infrastructure Coordinator (in collaboration with TEC Teams) will lead the planning, design, implementation, operation and optimization of the IT infrastructure services to support the field offices needs within the Region. He/She will be the technical lead for the rollout of ongoing corporate IT services/technologies.
STANDARD MINIMUM QUALIFICATIONS
Education:
Advanced university degree in Computer Sciences, IT Engineering, Mathematics, Physics or other relevant field, or First university degree with additional years of related work experience or training/courses.
Additional certifications related to Network Management is highly desirable
Experience:
At least 6 years of professional experience in providing IT services/solutions, Networking and Telecommunications
Experience in IT environments, preferably in large international organizations
Significant level of ‘Hands On’ Cisco technology experience is required
Experience working in a team-oriented, collaborative environment, and good customer service orientation
Experience/Knowledge of WFP Corporate IT standards architecture/infrastructure would be an asset
Functional Skills & Knowledge/Competencies:
Good general IT skills with strong skill level in Networking and Telecommunications area.
Knowledge of information Systems Security, IT Infrastructure technologies
Conscientious and efficient in meeting commitments, observing deadlines and achieving results
Knowledge and Experience across Best Practice Methodologies such as ITIL would be an asset
Willingness and ability to travel domestically and internationally, as necessary.
Language:
Fluency in English
KEY ACCOUNTABILITIES (not all-inclusive)
Under the supervision of the Senior Regional IT Officer, and in collaboration with the Technology Division (TEC), the Regional IT Officer- Network Infrastructure Coordinator will be responsible for the following key duties: Tech lead for the delivery of ongoing new Corporate IT projects in Country Offices (COs)
Among those major projects it is worth mentioning:
SD-WAN deployment using Fortinet Secure SD-WAN devices
VSAT migrations from EMC/GE to MARLINK technology
Global service management tool (GSMT)
Coordination of UAS/Drones services
Contribute expertise and experience in representing the region in the Global Working-Group in charge of shaping the future of drone technology in the humanitarian space, concentrating on the thematic areas such as Ethics, Regulations and Operations, Imagery and Connectivity.
Advice and support the Country Offices (COs) on the use of drone technologies to support programme activities
Coordinate the rollout of Unmanned Aircraft System services to provides information for decision-making in emergencies and expand it gradually to steady-state operations.
Strategy and Planning
Designates direction for Network, Cybersecurity and Business Continuity, Telephony/UC and Audio/Video Conferencing, Servers/Application/Virtualization/Storage/Backup services in accordance with WFP corporate IT standards
Coordinate effective support from external contractors/partners and other UN agencies as necessary
Assist with IT contracts and budgets planning
Contribute to short- and long-term planning to meet requirements
Capacity planning – Develops and implements strategies to identify future business needs and corresponding services/technology capacity needs
Assesses IT performance to ensure that it meets the present and future needs of the business
Design/Develop
Works with local/CO IT teams to support in IT requirements gathering
Determines requirements impact on existing infrastructure, processes and systems
Ensures proper communication/review of requirements and integration for impacted areas
Explains to non-SME’s how the proposed solution will support their requirements c7nNOc3 CWdPSh
Setup IT Infrastructures by leading the design, system configuration and coordinating system installation, documentation following corporate standards
Design and implementation of new solutions
Optimize existing IT systems to reduce costs and increase productivity
Advice on preparation of bids and IT services negotiation with Suppliers/Service-Providers
Deployment
Advices and assists with the installation, configuration and maintenance of IT solution/system
Coordinates and leads major deployment and review of new, modified or enhanced system hardware and software components or services
Operation/Administration/Optimization
Maximizes IT performance by monitoring performance, analyses and recommends the implementation of software or hardware changes – or fine tuning – to rectify any deficiencies or to enhance performance
Troubleshoots IT issues, schedules upgrade and collaborates with TECM Team on IT optimization
Support and administration of firewall environments in line with IT security policy
Upgrades IT equipment to latest stable firmware releases
Monitors network traffic to identify failures or to spot potential performance or bottleneck issues-and take corrective action where needed
Recommends IT design changes/enhancements for improved systems availability and performance
Audio & Video Conferencing
Lead the planning implementation, operation and maintenance of audio and video conferencing systems: advice and support set-up of multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.
Coordinate and guide the Country Offices (COs) IT staff in the installation and operation of video-teleconferencing systems (VTC), liaise with HQ for the scheduling of VTC events and compliance to the defined corporate standard
Production Support
Provides 2nd Level support for major network related activities and incidents, including investigation of network issues and liaises with the IT Service Desk, Cybersecurity, Maintenance Teams and third-parties as necessary.
Troubleshoots, diagnoses, and resolves problems.
Documents problems and resolutions for future reference.
Policies, Processes & Standards
Ensure adherence to policies, processes and standards.
Cybersecurity and Business Continuity
Cybersecurity including management of Access Control, Antivirus/Antimalware software, behavioral analytics, data loss prevention, firewalls/UTM, Mobile devices security, access rights, password protection, Network segmentation, VPNs, Web-Security, Wired/Wireless security, Security information and Event management etc.
Assess risks, identifying critical IT service and system dependencies and define and implement cost- justifiable countermeasures/contingency plans
Guidance on the development of comprehensive disaster recovery plans
Vendor/Suppliers Management:
Works with vendors/suppliers to resolve IT problems
Support in negotiation efforts for contracts with external vendors/suppliers or individuals
IT Services Level Management (SLR/SLA) and review of Services Level Achievements against Service Level Agreement targets
Research/Evaluation
Conducts technical research on IT upgrades and components to determine feasibility, cost, time required, and compatibility with current system
Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/administration tasks and enhance security levels
OTHER DUTIES
Other duties and responsibilities include, but are not limited to:
Advice and support Country Offices’ (COs) IT staff activities in the installation of IT’s auxiliary equipment such as power supplies, UPS units, Voltage Regulators, DC converters and various protection and remote control systems
Take the lead in the development of requirements and specifications for the procurement of critical/major Network equipment, spares and supplies
Design and delivery of in-house “basic” Training for CO staff working in the IT area- and recommendation of outsourcing Training where needed
Advice on Buy-or-Lease Decision, Make-Or-Buy Decision
Perform other related duties as required.
TERMS AND CONDITIONS
Type of Contract:
Short Term Contract
Duty Station:
Nairobi Regional Bureau, Kenya
Contract Duration:
11 Months
*The position is open to both Kenyan and Non-Kenyan nationals. Should the recommended candidate be a Kenyan, a national consultant contract (Special Service Agreement – SSA) will be offered.
DEADLINE FOR APPLICATIONS
February 28, 2022
Only shortlisted candidates will be contacted.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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