Telecommunications Technical Assistant, Nairobi, Kenya

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Telecommunications Technical Assistant, Nairobi, Kenya

Organization: Department for General Assembly and Conference Management – DCS Nairobi

Country: Kenya

City: Nairobi

Office: ICDDR,B in Nairobi, Kenya

Grade: G-6

Closing date: Thursday, 14 April 2022

Posting Title: TELECOMMUNICATIONS TECHNICAL ASSISTANT, G6

Job Code Title: TELECOMMUNICATIONS TECHNICAL ASSISTANT

Department/Office: Department for General Assembly and Conference Management – DCS Nairobi

Duty Station: NAIROBI

Posting Period: 16 March 2022 – 14 April 2022

Job Opening Number: 22-Telecommunications Technology-UNON DCM-174078-R-Nairobi (X)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP),the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org).

The post is located in the Division of Conference Services (DCS). Under the direct supervision of the Chief of the Information Technology Unit, the incumbent will be responsible for the following duties: Responsibilities

1. CONFERENCE OPERATIONS: a) Setting up and testing conference equipment including delegate units, camera alignments, interpreter sets, names database, audio/video

recording, web-streaming and video-conferencing prior to the start of a meeting as per agreed standards and client requirements;

1. b) Assisting in manning and operating the conference equipment and liaising with clients/meeting organizers during meetings;
2. c) Conducting post processing of audio/video products after meetings within specified timelines;
3. d) Guiding and mentoring short term technical staff; Assisting in training new and temporary staff in operating conference equipment;
4. e) Supervising movers carpenters and other contractors in the preparation of conference room layouts;
5. f) Liaising with the UNON Information and Communication Technology Section (ICTS) to ensure the underlying infrastructure is operational.
6. MAINTENANCE AND SUPPORT: a) Conducting preventive and corrective maintenance on conference equipment; Liaising with ICTS to troubleshoot and maintain underlying infrastructure and dependencies;
7. b) Logging, tackling and closing tickets within established benchmarks; Escalating tickets and liaising with ICTS or vendors for timely resolution;
8. c) Maintaining an up-to-date knowledge base;
9. d) Ensuring timely repair and replacement of faulty equipment;
10. e) Supervising external maintenance contractors;
11. f) Participating in projects aimed at enhancing and upgrading services provided.
12. INVENTORY AND PROCUREMENT
13. a) Assisting in the identification, delivery and installation of products and services pertaining to the Conference area;
14. b) Assisting in maintaining an up-to-date register of conference IT assets;
15. c) Assisting in preparation of quarterly reports of inventory balances;
16. d) Assisting in conducting regular audits on incoming and outgoing inventory and maintaining adequate stock levels;
17. e) Ensuring Conference Room IT assets are well secured.
18. Performs other relevant duties as may be required.

Competencies

PROFESSIONALISM: Knowledge of information technology infrastructure, including networking, hardware, software especially audio/video recording and editing suites. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to perform a wide range of application software development and maintenance tasks under minimum supervision. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitations. Active seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. f technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technologies.

Education

Completion of secondary school education is required. Supplemental training of 6-12 months with certificates or diplomas in the areas of inventory, IT including ITIL Foundation, audio/video broadcasting including Dante Certification Levels 1-3, CTS and tele-video-conferencing is desirable.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

The GGST is administered to applicants when required before the administration of a written assessment and/or interview.

Work Experience

A minimum of 7 years’ work experience in the conferencing and/or audio/video broadcasting or related industry is required.

Experience in project management such as Prince2/PMP, technical maintenance, remote simultaneous interpretation (RSI) is desirable

Experience in inventory management is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is desirable.

NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of equals a rating of’ confident” in two of the four areas.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment against this post is on a local basis and is open for an initial period of one year and may be subject to extension subject to legislative body funding availability.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitments

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position

Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira “Need Help?” link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS

Website: https://careers.un.org/lbw/jobdetail.aspx?id=174078