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Associate Site & Settlement Cccm Officer ( Unops )

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Maroua (Cameroon)

Unhcr united nations high commissioner for refugees 5c8f3b2c 67bc 4ce7 a507 c034aaa0656c

    Organization: UNHCR – United Nations High Commissioner for Refugees

    Location: Maroua (Cameroon)

    Grade: Level not specified

    Occupational Groups:

Human Settlements (Shelter, Housing, Land, Property)

Project and Programme Management

Urban Development, planning and design

Architecture, Building and Property Management


    Closing Date: 2021-09-24

This position is advertised open to internal and external applicants. Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of, and be locally recruited within the country of their employment. Associate Site and Settlement CCCM Officer

Organizational Setting and Work Relationships

The main focus of the Associate Site and Settlement CCCM Officer is to support a multi-sectoral response to assist and protect displaced populations in communal settings (collective centres, camps, sites, transit/reception centres, spontaneous and informal sites, etc.), where such are created or envisaged. However, as camps and communal settlements are temporary solutions established only as a last resort whilst all efforts are made to find more durable solutions, the Associate Site & Settlement CCCM Officer does not advocate for the creation of camps, but supports the improvement of the management of any relevant communal setting. Additionally, displaced populations often settle outside of communal settings with host families or in rented premises in rural or urban areas and some aspects of the management and coordination of their access to protection and assistance might fall under the purview of the incumbent.

Depending on the context and indirect or direct CCCM implementation nature of the role the Associate Site & Settlement CCCM Officer assumes different roles, contacts and liaisons; including:

– Supporting liaison with UNHCR and external technical sectors, field and protection units, , Camp/Site Management Sector and Partners, and Government representatives, etc. to ensure that services are provided in and across camps/sites, gaps are filled, as well as to ensure participation through camp/site governance structures.

– Supporting UNHCR in the management, coordination of assistance and services, participation and self-governance of the displaced population at the site level through liaising with site level technical sectors, field and protection units, site/camp management partner agency, Government site level representation, and community representation groups.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


Site/Camp Level direct implementation

– Support the establishment and maintenance of effective coordination mechanisms and tools, including information management and site/camp monitoring with stakeholders, including government counterparts, ensuring timely and effective provision of services.

– Support Site Management colleagues and local authorities in conducting regular site level coordination meetings – if working with a Site/Camp Management Implementing Partner ensure that partners conduct Site/Camp level coordination meetings – in line with the Principles of Partnership, making sure that participation is inclusive, consultative and results-oriented.

– Establish strong working relationships with all site level internal and external stakeholders, including the displaced population and host communities, in order to facilitate effective collaboration and communication.

– Conduct continuing site level monitoring of services to aid senior colleagues in ensuring that gaps are filled through site level coordination of response and service delivery.

– Support the creation of and continuously updating of site level Emergency Response Plans as needed.

– Contribute to regular and ad-hoc reports with concerned parties on a timely manner.

– Support the setup and continuation of site level participatory governance.

– Coordinate with senior colleagues and UNHCR information management focal points to help develop and update products such as site/camp profiles, site/camp directories, volunteer units mapping, infrastructure mapping, etc.

– Support senior colleagues to coordinate with UNHCR Program Unit to follow up on PPAs and to provide inputs for reporting against indicators.

– Represent UNHCR in meetings with sectoral and external partners, authorities and other relevant                      interlocutors when needed and appropriate.

– Liaise and negotiate with local authority counterparts, partners and populations of concern when needed and appropriate.

Indirect sectoral coordination and liaison across camps/sites or displacement areas

– Technical CCCM support

¿ Support the capacity building of relevant authorities and partner agencies in site management.

¿ Support the strengthening of CCCM mechanisms established by Government, Camp/Site

Management Implementing Partners or UNHCR Camp/Site Managers, while making particular emphasis on meaningful inclusion of the site community groups (women, youth, elderly and persons with specific needs) in decision-making processes; including through governance structures and sectorial focal points identification.

¿ Establish and/or maintain cohesion and uniformity in the setting up of communication channels, feedback mechanisms.

¿ In collaboration with partners, implement the delivery of initiatives and specific strategies to improve inter and intra-camp coordination, as well as reduce identified risks.

¿ Assess inter-camp level needs and identify problems/gaps and report to the supervisor to support timely practical actions to respond to particular problems.

¿ Contribute to the adaptation of relevant policies, guidelines and technical standards to the context of the crisis;

¿ Ensure that stakeholders are aware of relevant policy guidelines and technical standards and that responses are in line with them and those of the relevant government, human rights and legal obligations.

¿ Ensure to the extent possible that sector partners use common standards and tools for information collection and data management, including in needs assessments and monitoring.

¿ Ensure appropriate coordination with national/local authorities, including liaising with relevant government counterparts and ideally, working with them to support or complement existing coordination mechanisms.

¿ Provide input to monitoring mechanisms in place to review impact and progress against implementation plans;

¿ Provide input to reporting and effective information sharing amongst all partners; including but not limited to site managers, other sector leads and national authorities, disaggregating data by sex and age;

¿ In coordination with Government counter-parts, support the establishment and strengthening of an effective and transparent coordination system at site/camp-levels, including coordination of service provision and other defined site/camp activities.

¿ Support the National/Local Authorities with the ongoing process of clarifying roles and responsibilities among site/camp stakeholders.

¿ Support the CCCM sector¿s input to meetings with sectoral and external partners, authorities and other relevant interlocutors.

¿ Negotiate with local authority counterparts, partners and populations of concern when need and appropriate.

¿ Provide inputs to advocacy material for resources and funds.

¿ Contribute to key messages to the broader multi-sectoral advocacy initiatives

Technical CCCM Support

– Build relationships with key technical advisers and programme staff, respecting their respective mandates and programme priorities.

– Build relationships with other key partners, including relevant national and local authorities, academic and other governmental institutions.

– Build cooperative relationships with relevant sectors – particularly Health, WASH, Protection and Shelter.

– Provide input to CCCM strategies in a consultative process with implementing partners, local and national government, and technical sectors; ensure that the CCCM response is driven by this strategy.

– Contribute to contingency planning and promote the development and/or update of emergency preparedness measures.

– Promote that the CCCM response is informed by appropriate relevant Technical Standards including among others Sphere, and good practice. ¿

– Support the integration of cross-cutting issues in the work of the CCCM sector including age, gender, environment, diversity.

– Support a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of CCCM.

– Assist in organisation and delivering of training activities for stakeholders, including UNHCR staff, local partners and relevant authorities. If need be, ensure that the logistical requirements of the capacity development initiatives are in place in terms of organising venues, developing the lists of participants and that the other relevant logistical and administrative requirements are met.

– Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

*Law,    *Political Science,    *Economics,

*International Relations,     *Business Administration,         *Social Science

or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified

Relevant Job Experience


Strong negotiation and interpersonal skills supplemented by knowledge and understanding of the Humanitarian reform process and the role of the humanitarian community preferably in Camp Coordination and Camp Management.

Knowledge of CCCM and protection technical guidelines and standards.

Applied knowledge of multi-sectoral coordination, IASC guidelines and protection principles.

Applied knowledge in UNHCR mandate, its policies and priorities in relation to Refugees or IDPs and CCCM depending on context.

Demonstrated knowledge in program management and reporting requirements.


Not specified

Functional Skills

PR-CCCM Technical Guidelines and Standards

CL-Camp Coordination and Camp Management

PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate)

CL-Multi-stakeholder Communications with Partners, Government & Community

TR-Training and Capacity Building of large groups and stakeholders


(Functional Skills marked with an asterisk* are essential)

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Language Requirements

Good Knowledge of French and  English.

Knowledge of Local language is an asset Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Only Shortlisted candidates will be invited for an eliminatory written test followed by an interview.

The post of Associate  Site & Settlement CCCM Officer ( UNOPS ) is to help address operational CCCM responsibilities. In the Far North people fleeing the conflict are hosted in over 70 sites or in communities where basic amenities are lacking and jobs, water and agricultural land are scarce. Some of these sites see the cohabitation of IDPs and refugees and did not received any type of assistance since more than one year. Several departments record no camp coordination and only few arrondissements see UNHCR and authorities co-facilitating the assistance provision.

In this regard a position has been created to  (1) boost the internal-organizational learning on CCCM operational activities in IDP contexts, (2) guide operations to address critical gaps in the key field of operations where examples can be applied and shared, (3) Conceiving and promoting a sustainable CCCM Coordination strategy on the short, medium and long term,(4) Capacity building for partners on CCCM scope, mandate and application while transferring capacity to local authorities, (5) With the support of CCCM partners profiling IDPs sites and establishing IM tools to track the response in a coherent way.

The Associate  Site & Settlement CCCM Officer ( UNOPS ) will be based in Maroua in the Far North where he/she will be responsible for CCCM sector for 70% of his/her time. The incumbent will work jointly with the Associate Information Management Officer also based in Maroua and with the Shelter Cluster Coordination Officer based in Yaounde for 30% of the working hours on common CCCM/Shelter issues.

Living and Working Conditions

As per the IASC guidelines, in Cameroon UNHCR is leading the humanitarian coordination for the shelter sector at national and regional level. The clusters have only been activated in the North West/South West regions while in the Far North and at the national level, UNHCR leads coordination through a sectorial approach (including government co-lead in some instances). In 2020, Cameroon remained the most affected country by the conflict in the Lake Chad Basin, after Nigeria. The Far North region has seen a sharp upsurge in violence. Ongoing hostilities have forcibly displaced a total of 559,699 individuals (OCHA/UNHCR -October 2020) including 114,496 Nigerian refugees, 321,886 internally displaced people and 123,489 IDP returnees. The affected population is regularly subjected to armed attacks, kidnappings, including kidnapping of children, looting and destruction of property and infrastructure. Protection risks are often different, depending on gender, age and diversity. Security threats also include arbitrary arrests, forced recruitment and physical violence, primarily affecting men and boys. Girls and women remain particularly vulnerable to violence including sexual and gender-based violence (hereafter GBV) due to the combined effect of pre-existing cultural and traditional discriminatory norms and practices, gender discrimination and socio-economic vulnerability caused by the crisis. Security threats are exacerbated during the heavy rainy season that limits movement of law enforcement forces and road access in many areas in the Far North Region.¿ The length of this appointment is end of December 2021 Closing date for submissions of applications is 24 September  2021.



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