Organization: NRC – Norwegian Refugee Council
Location: Buea (Cameroon)
Grade: Mid level
Information Technology and Computer Science
Closing Date: 2022-01-23
I- Role and responsibilities
The purpose of the ICT officer position is the daily implementation of ICT (Information and Communication Technology) plans and programs; supporting both the South West and North West Teams in ensuring the smooth running of all ICT functions.
Implementation of NRC’s systems and procedures in the intervention area.
Ensures adherence to NRC policies, manuals, guidelines and donor requirements.
Ensures proper archiving of all support documents.
Provides technical support to the staff of the different Bases
Ensures that processes are transparent, cost efficient, and in accordance with anti-corruption guidelines.
Ensures that personnel and materials/assets are transported in an economical and safe manner.
The ICT Officer will perform the following duties and responsibilities:
Assist the ICT Coordinator in the administration and maintenance of the operational information system (Windows 2008 R2 servers, Exchange mail server, SharePoint, routers, switch, workstations, printer/photocopier/scanner/video projector devices);
Carry out daily Internet access verification tasks at the various NRC sites;
Send the monthly report of anomalies to the ICT coordinator for verification and compilation;
Perform access tests to shared network resources.
Make operational the operating systems, production tools and applications (Outlook, Okta, SharePoint etc.);
Ensure the monitoring of the computer network (Wan, Lan, VPN) and the technical infrastructure;
Perform data backup according to the procedures and policies in place;
Ensure preventive maintenance of computer equipment according to the policies in place and after consultation with the ICT coordinator;
Assist users (incident resolution and configuration);
Report to the coordinator the breakdowns and difficulties encountered in the resolution of incidents;
Assist the ICT coordinator in the management of servers and network resource sharing;
Participate in data encoding according to the department’s request;
Training on NRC tools and their operation according to the policies and procedures in place;
Send to the ICT coordinator the monthly incident report according to the reporting schedule;
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
- Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
Mastery of Wan/Lan/VPN networks;
Knowledge of Windows 2008 R2 / Windows 2012 exchange Server ;
Knowledge of Office 2016 / Windows 10 pro;
Advanced knowledge in IT helpdesk;
Strong organizational skills;
Technical reporting skills;
Excellent negotiation and technical incident management skills;
Excellent time management skills;
High school diploma in computer science;
Minimum 2 years of professional experience in a similar position;
Fluency in French would be an asset.
Context/ Specific skills, knowledge and experience:
Professional experience as an Officer in a support function in a humanitarian context.
Previous work experience in complex and volatile environments.
Proven track record of success in the responsibilities of the position.
Knowledge of North-West and South-West Regions: Context, use, habit and local language;
Ability to work under pressure, independently and with limited supervision;
Highest standard of ethics and integrity;
Ability to work in insecure environments;
communicating with respect;
Good analytical skills, with an ability to translate analysis into recommendations for practical action, including concept note and proposal development;
Excellent teamwork and interpersonal skills;
- Behavioural Competencies
The NRC competency framework references 12 behavioural competencies. The following skills are essential for this position:
Manage unsafe environments
Planning and getting results
Empowering and building confidence
Ability to work in a team environment
Communicate in a respectful and impactful manner
III- We Offer:
Possible Starting Date: March 2022 subject to project approval
Contract Type: Fixed term Contract of 12 months
Duty Station: Buea with 50% of field travel
Salary and benefits: Grade 5 step 1 NRC Cameroon salary grid